{"id":6636,"date":"2025-09-24T16:17:40","date_gmt":"2025-09-24T16:17:40","guid":{"rendered":"https:\/\/www.snowpro.com\/bureau-de-lombudsman\/"},"modified":"2026-08-04T18:02:41","modified_gmt":"2026-08-04T18:02:41","slug":"bureau-de-lombudsman","status":"publish","type":"page","link":"https:\/\/www.snowpro.com\/fr\/bureau-de-lombudsman\/","title":{"rendered":"Bureau de l\u2019ombuds"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-a0d6ec173de72ee7527cfdafa7829be8 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--extra-large);padding-bottom:var(--wp--preset--spacing--extra-large)\">\n<h1 class=\"wp-block-heading has-text-align-center\"><strong>Le Bureau de l&rsquo;ombuds de l\u2019AMSC<\/strong><\/h1>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Le mandat du Bureau de l\u2019ombuds (le \u00ab Bureau de l\u2019ombuds \u00bb) est de faciliter la r\u00e9solution informelle des pr\u00e9occupations et des plaintes li\u00e9es \u00e0 l\u2019application des politiques, des r\u00e8gles et des proc\u00e9dures de l\u2019AMSC, en veillant \u00e0 ce que tous les membres de la communaut\u00e9 de l\u2019AMSC soient trait\u00e9s de mani\u00e8re juste et \u00e9quitable au sein de l\u2019AMSC. Le Bureau de l\u2019ombuds est ind\u00e9pendant, confidentiel, impartial et responsable. (<a href=\"https:\/\/csia.snowpro.com\/ServicesServlet\/telechargement\/document\/CSIAOmbudsOfficeFunctionDesc_ENG.pdf\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Cliquez ici<\/strong><\/a> pour lire la description compl\u00e8te des fonctions du Bureau de l\u2019ombuds.)<\/p>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Le Bureau de l\u2019ombuds s\u2019efforce de promouvoir une culture juste, respectueuse, inclusive et solidaire au sein de l\u2019AMSC.<\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Pour d\u00e9poser une plainte officielle, veuillez soumettre un <a href=\"https:\/\/forms.office.com\/Pages\/ResponsePage.aspx?id=jfRWQHJWgECAb84WvEUAzr11P72M0E1Hk3U13jzA-8tURUdDM1ZBSkxUQkVWN1Y3V0tLOVlBRTRaWi4u&amp;origin=Invitation&amp;channel=0\" target=\"_blank\" rel=\"noreferrer noopener\">formulaire en ligne<\/a> confidentiel ou envoyer un courriel \u00e0l\u2019adresse <a href=\"mailto:code@snowpro.com\">code(at)snowpro.com.<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le Bureau de l\u2019ombuds effectue annuellement des pr\u00e9sentations aupr\u00e8s du conseil d\u2019administration de l\u2019AMSC, en plus de publier r\u00e9guli\u00e8rement sur le <a href=\"https:\/\/www.csiacommunique.com\/\">Communiqu\u00e9 de l\u2019AMSC<\/a> et d\u2019organiser des webinaires :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/csia.snowpro.com\/ServicesServlet\/telechargement\/document\/Annual_Report_CSIA_Ombuds_2024.pdf\">Rapport annuel 2024 \u2013 Bureau de l&rsquo;ombuds de l&rsquo;AMSC<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.youtube.com\/watch?v=F98SXGN8bvE\">Webinaire sur le code de conduite et les plaintes de l\u2019AMSC<\/a> (vid\u00e9o YouTube du 16 janvier 2025)<\/li>\n<\/ul>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-2b371596 wp-block-columns-is-layout-flex\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<div class=\"wp-block-column has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-1db71bbdb0295b440925b806eeec90c3 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--medium)\">\n<h3 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Ce que nous <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-red-color\">pouvons<\/mark> faire<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-primary-icon is-style-primary-icon--1\">\n<li>Fournir des informations, des conseils, du coaching et\/ou des r\u00e9f\u00e9rences pour r\u00e9soudre des plaintes ou des probl\u00e8mes<\/li>\n\n\n\n<li>Faciliter les discussions ou agir comme m\u00e9diateur pour r\u00e9soudre des pr\u00e9occupations ou des plaintes<\/li>\n\n\n\n<li>Mener des enqu\u00eates et des recherches de faits ind\u00e9pendantes et impartiales;<\/li>\n\n\n\n<li>Formuler des recommandations individuelles ou syst\u00e9miques pour r\u00e9soudre des probl\u00e8mes d&rsquo;\u00e9quit\u00e9<\/li>\n\n\n\n<li>Faire rapport \u00e0 la communaut\u00e9 AMSC sur nos services et recommandations<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column has-white-color has-black-background-color has-text-color has-background has-link-color wp-elements-790cac4e405a470541e4110030f5dfe1 is-layout-flow wp-block-column-is-layout-flow\" style=\"padding-top:var(--wp--preset--spacing--large);padding-right:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--large);padding-left:var(--wp--preset--spacing--medium)\">\n<h3 class=\"wp-block-heading has-text-align-center has-large-font-size\"><strong>Ce que nous <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-red-color\">ne pouvons pas<\/mark> faire<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-primary-icon is-style-primary-icon--2\">\n<li>Fournir des conseils juridiques ou agir comme votre avocat ou repr\u00e9sentant<\/li>\n\n\n\n<li>Annuler ou renverser une d\u00e9cision de l\u2019AMSC<\/li>\n\n\n\n<li>Prendre des d\u00e9cisions au nom de l\u2019AMSC ou accorder une compensation<\/li>\n\n\n\n<li>Intervenir si vous n&rsquo;avez pas \u00e9puis\u00e9 tous vos recours administratifs ou si un recours est en cours<\/li>\n\n\n\n<li>Intervenir \/r\u00e9viser un dossier lorsque le membre de la communaut\u00e9 a d\u00e9j\u00e0 exerc\u00e9 un recours devant une cour judiciaire ou une mise en demeure a \u00e9t\u00e9 envoy\u00e9e.<br><\/li>\n<\/ul>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\"><br><strong>Qui peut utiliser les services :<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Les membres de la communaut\u00e9 de l\u2019AMSC incluent les employ\u00e9\u00b7e\u00b7s, les formateur\u00b7rice\u00b7s, les membres et les b\u00e9n\u00e9voles si\u00e9geant aux comit\u00e9s (de l\u2019AMSC ou de ses r\u00e9gions).<br>Les services sont offerts en anglais et en fran\u00e7ais.<br> <\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Communiquer avec le Bureau de l&rsquo;ombuds de l\u2019AMSC <\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">T\u00e9l\u00e9phone : 1 800 811-6428, poste 113<br>Courriel : <a href=\"mailto:csiaamscombuds@snowpro.com\">csiaamscombuds@snowpro.com<\/a><br><a href=\"https:\/\/forms.gle\/CgLs8ohB4FiNnHJC9\" target=\"_blank\" rel=\"noreferrer noopener\">Cliquez ici<\/a> pour remplir et soumettre le formulaire de demande.<\/p>\n\n\n\n<div style=\"height:49px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading has-text-align-center\"><br><strong>Qui nous sommes<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-grid wp-container-core-group-is-layout-1be26371 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"419\" src=\"https:\/\/www.snowpro.com\/wp-content\/uploads\/2025\/10\/Julie.jpg\" alt=\"\" class=\"wp-image-4405\" style=\"border-radius:100px;aspect-ratio:1;object-fit:cover;width:200px\" srcset=\"https:\/\/www.snowpro.com\/wp-content\/uploads\/2025\/10\/Julie.jpg 451w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2025\/10\/Julie-408x379.jpg 408w\" sizes=\"auto, (max-width: 451px) 100vw, 451px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Julie Boncompain<\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"451\" height=\"419\" src=\"https:\/\/www.snowpro.com\/wp-content\/uploads\/2025\/10\/Brent2.jpg\" alt=\"\" class=\"wp-image-4406\" style=\"border-radius:100px;aspect-ratio:1;object-fit:cover;width:200px\" srcset=\"https:\/\/www.snowpro.com\/wp-content\/uploads\/2025\/10\/Brent2.jpg 451w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2025\/10\/Brent2-408x379.jpg 408w\" sizes=\"auto, (max-width: 451px) 100vw, 451px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Brent Epperson<\/strong><\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image aligncenter size-full is-resized has-custom-border is-style-default\"><img loading=\"lazy\" decoding=\"async\" width=\"2400\" height=\"2400\" src=\"https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited.jpg\" alt=\"\" class=\"wp-image-6066\" style=\"border-radius:100px;aspect-ratio:1;object-fit:cover;width:200px\" srcset=\"https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited.jpg 2400w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-636x636.jpg 636w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-750x750.jpg 750w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-180x180.jpg 180w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-768x768.jpg 768w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-408x408.jpg 408w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-1320x1320.jpg 1320w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-1092x1092.jpg 1092w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-1206x1206.jpg 1206w, https:\/\/www.snowpro.com\/wp-content\/uploads\/2026\/05\/heather_portraits_2022_29-edited-960x960.jpg 960w\" sizes=\"auto, (max-width: 2400px) 100vw, 2400px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><strong>Heather McGhee Peggs<\/strong><\/h3>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignwide has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--extra-large);padding-bottom:var(--wp--preset--spacing--extra-large)\">\n<h2 class=\"wp-block-heading has-text-align-center\"><br><strong>nos valeurs<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-grid wp-container-core-group-is-layout-d7b291b7 wp-block-group-is-layout-grid\" style=\"padding-top:var(--wp--preset--spacing--medium);padding-bottom:var(--wp--preset--spacing--medium)\">\n<h4 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">Collaboration<\/h4>\n\n\n\n<h4 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">Pr\u00e9vention<\/h4>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center has-x-large-font-size\">\u00c9coute active<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-group alignfull has-white-color has-red-background-color has-text-color has-background has-link-color wp-elements-f69b683e3e43b04b51cc71c87af4ede6 has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--large);padding-bottom:var(--wp--preset--spacing--large)\">\n<h2 class=\"wp-block-heading has-text-align-center\"><br><strong>Comment fonctionnons-nous?<\/strong><\/h2>\n\n\n\n<p class=\"has-text-align-center wp-block-paragraph\">Notre travail en tant qu\u2019ombudsman s\u2019aligne sur les principes et les pratiques exemplaires internationalement reconnus en mati\u00e8re d\u2019ombudsman, notamment :<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\" style=\"margin-top:var(--wp--preset--spacing--medium);margin-bottom:var(--wp--preset--spacing--medium)\"\/>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-grid wp-container-core-group-is-layout-2f1fdc43 wp-block-group-is-layout-grid\">\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong>Ind\u00e9pendance<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-white-icon is-style-white-icon--3\">\n<li>L\u2019ombudsman fonctionne de mani\u00e8re ind\u00e9pendante de l\u2019organisation. Les rapports annuels sont pr\u00e9sent\u00e9s au conseil d\u2019administration. <\/li>\n\n\n\n<li>L\u2019ombudsman n\u2019est pas align\u00e9 sur la direction de l\u2019AMSC ni sur une unit\u00e9 op\u00e9rationnelle ou commerciale particuli\u00e8re de l\u2019AMSC.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong><strong>Impartialit\u00e9<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-white-icon is-style-white-icon--4\">\n<li><strong> <\/strong>L\u2019ombudsman ne prend pas parti et ne d\u00e9fend pas une partie ou une autre.<\/li>\n\n\n\n<li>L\u2019ombudsman d\u00e9fend et promeut l\u2019\u00e9quit\u00e9.<\/li>\n\n\n\n<li>L\u2019ombudsman examine les questions de mani\u00e8re objective.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong><strong>Informalit\u00e9<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-white-icon is-style-white-icon--5\">\n<li>L\u2019ombudsman fonctionne de mani\u00e8re informelle dans la mesure du possible pour r\u00e9soudre les pr\u00e9occupations.<\/li>\n\n\n\n<li>L\u2019ombudsman refusera de participer aux processus officiels li\u00e9s aux pr\u00e9occupations port\u00e9es \u00e0 son attention.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h3 class=\"wp-block-heading\"><strong><strong>Confidentialit\u00e9<\/strong><\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list is-style-white-icon is-style-white-icon--6\">\n<li>L\u2019ombudsman offre un lieu pour discuter des questions \u00ab de mani\u00e8re confidentielle \u00bb. Sauf si nous avons votre permission de divulguer un probl\u00e8me, ou s\u2019il existe un risque de pr\u00e9judice pour soi-m\u00eame ou pour autrui, nous garderons tous les renseignements confidentiels. Nos dossiers ne sont accessibles \u00e0 personne au sein de l\u2019AMSC.  <\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Le Bureau de l&rsquo;ombuds de l\u2019AMSC Le mandat du Bureau de l\u2019ombuds (le \u00ab Bureau de l\u2019ombuds \u00bb) est de faciliter la r\u00e9solution informelle des pr\u00e9occupations et des plaintes li\u00e9es \u00e0 l\u2019application des politiques, des r\u00e8gles et des proc\u00e9dures de l\u2019AMSC, en veillant \u00e0 ce que tous les membres de la communaut\u00e9 de l\u2019AMSC soient [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6636","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.snowpro.com\/fr\/wp-json\/wp\/v2\/pages\/6636","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.snowpro.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.snowpro.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/www.snowpro.com\/fr\/wp-json\/wp\/v2\/comments?post=6636"}],"version-history":[{"count":9,"href":"https:\/\/www.snowpro.com\/fr\/wp-json\/wp\/v2\/pages\/6636\/revisions"}],"predecessor-version":[{"id":8809,"href":"https:\/\/www.snowpro.com\/fr\/wp-json\/wp\/v2\/pages\/6636\/revisions\/8809"}],"wp:attachment":[{"href":"https:\/\/www.snowpro.com\/fr\/wp-json\/wp\/v2\/media?parent=6636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}