CSIA OVERVIEW
The Canadian Ski Instructors’ Alliance (“CSIA”) is the professional ski teaching body in Canada. It trains and certifies ski instructors to better serve partners, such as Snow Schools and therefore contributing to the growth of the industry and enjoyment for the skiing public.
As the leader in the profession of ski instruction, the CSIA develops a safe and positive guest experience, a progressive approach and sets national standards in ski teaching.
The CSIA is committed to creating an inclusive and diverse work environment and is proud to be an equal opportunity employer.
Membership Service Agent
Job Title: Administration Technician
Reports to: Membership Experience Manager
Revision Date: February 2024
SUMMARY
Reporting directly to the Membership Experience manager, the Membership Service Agent is often the first point of contact for all CSIA stakeholders and a key role in ensuring Member satisfaction. The person in this position is responsible for a variety of membership and office administration support tasks, including answering Member and Snow School enquiries, data entry and payment processing. The Membership Service Agent has a broad understanding of all members’ related policy, procedures and services. The ability to be professional, patient, and be Member-service focused are key for any individual wanting to succeed in this position.
Job description
