The CSIA Ombuds Office

The mandate of the Office of the Ombuds (the “Ombuds Office”) is to assist in the informal resolution of concerns and complaints related to the application of CSIA policies, rules, and procedures, ensuring that all members of the CSIA community are treated in a fair and equitable manner within the CSIA. The ombuds office is independent, confidential, impartial and accountable. (Click Here to read the complete function and description of the Ombuds Office)

The Ombuds Office strives to promote a fair, respectful, inclusive, and supportive culture within the CSIA.

To make a formal complaint, please submit a confidential online form or email code(at)snowpro.com

The Ombuds Office presents annually to the CSIA Board of Directors, as well as posting regularly on the CSIA Communique and hosting webinars:

What we can do

  • Provide information, advice, coaching, and/or referrals to resolve complaints or issues
  • Facilitate discussions to resolve concerns or complaints
  • Conduct independent and impartial fact-finding /investigations
  • Make individual or systemic formal recommendations to address fairness issues
  • Report to the CSIA community about our services and recommendations

What we cannot do

  • Provide legal advice or act as your advocate or representative
  • Reverse a decision of CSIA, make decisions on behalf of CSIA, or award compensation
  • Intervene if you have not exhausted all internal processes or an internal process is ongoing
  • Intervention/case review is not possible when the community member has already exercised recourse before a court or an administrative tribunal or formal notice


Who can use the services:

Members of the CSIA community include employees, course conductors, members and volunteers serving on committees (of the CSIA or its regions).
The services are provided in English and in French
 

Contact the CSIA Ombuds office

Telephone: 1-800-811-6428 ext.113
Email us at csiaamscombuds@snowpro.com
Click here to complete and submit the intake form.


Who we are

Julie Boncompain

Brent Epperson

Heather McGhee Peggs


our values

Collaboration

Prevention

Active Listening


How we operate?

Our work as ombuds aligns with internationally accepted ombuds best practices and principles, including:

Independence

  • The Ombuds operates independently from the organization. Annual reports are presented to the Board
  • The Ombuds is not aligned with CSIA management or any particular business or operational unit of CSIA

Impartiality

  •  The Ombuds does not take sides or advocate for one party or another
  • The Ombuds advocates for and promotes fairness
  • The Ombuds reviews issues objectively

Informality

  • The Ombuds operates informally whenever possible to resolve concerns
  • The Ombuds will decline to participate in formal processes related to concerns brought to its attention

Confidentiality

  • The Ombuds offers a place to discuss issues ‘off the record’. Unless we have your permission to disclose an issue, or there is a risk of harm to self or others, we will keep all information confidential. Our records are not accessible by anyone within CSIA.